1. Introduction
Welcome to FixedOps HQ ("we," "our," or "us"), operated by Fairchild Automotive Solutions LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
Account Information
When you register for an account, we collect:
- Name and email address
- Google account information (when using Google Sign-In)
- Dealership or dealer group name and affiliation
- Role and job title
- Subscription and billing information
Dealership Operational Data
When you use the Platform, you may upload or input:
- Dealership management system (DMS) exports and reports
- Repair order data, service advisor performance metrics, and technician performance data
- Financial data including gross profit figures, labor rates, and revenue targets
- Service menu pricing, op code configurations, and competitive pricing data
- Employee names, roles, and performance data for service advisors and technicians
- Vehicle inspection photos, videos, and related media
- Goals, targets, and operational benchmarks
Automatically Collected Information
We automatically collect certain information when you use our platform:
- IP address and approximate location
- Browser type and version
- Device information
- Usage data, including pages visited, features used, and time spent on the Platform
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Platform
- Create and manage your account
- Generate performance dashboards, scorecards, analytics, and reports
- Process subscription payments
- Send important updates, notifications, and alerts
- Respond to your inquiries and support requests
- Monitor and analyze usage patterns to improve the Platform
- Create aggregated and anonymized benchmarks across the Platform
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information in the following situations:
- Within your dealer group: Performance data is visible to authorized users within your dealer group based on their assigned roles and permissions
- Consulting services: If your dealership is receiving consulting services from Fairchild Automotive Solutions, authorized consultants may access your Platform data to support coaching and performance improvement
- Service providers: We share data with third-party vendors who assist in providing our services (hosting, payment processing, analytics)
- Aggregated data: We may share anonymized, aggregated data that does not identify you or your dealership for industry benchmarking purposes
- Legal requirements: We may disclose information if required by law or valid legal process
- Business transfers: In connection with any merger, acquisition, or sale of company assets
- Protection of rights: To protect our rights, privacy, safety, or property
We do not sell your personal information or dealership operational data to third parties.
5. Third-Party Services
We use the following categories of third-party services that may process information:
- Authentication: Google Sign-In for account access
- Payment processing: For handling subscription payments
- Cloud infrastructure: For hosting and data storage
- Analytics: To understand Platform usage and improve the Service
- Error monitoring: To detect and resolve technical issues
These services have their own privacy policies governing the use of your information.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information, including encryption in transit and at rest, role-based access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information and operational data for as long as your subscription is active and as necessary to provide the Service. Upon termination, we retain Your Data for thirty (30) days to allow for export requests, after which it may be deleted from active systems. Aggregated and anonymized data may be retained indefinitely. We will also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information, subject to our data retention obligations
- Data export: Request a copy of your raw uploaded data as described in our Terms of Service
- Objection: Object to certain processing of your information
To exercise any of these rights, please contact us at the email address listed below. Note that data export rights apply to Your Data (raw uploaded data) only, not to Platform-Generated Data as defined in our Terms of Service.
9. Children's Privacy
Our Service is designed for use by automotive dealership professionals and is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
10. International Data Transfers
Your information may be transferred to and processed in the United States, where our servers and service providers are located. If you are accessing the Platform from outside the United States, your information will be transferred to and processed in a jurisdiction that may have different data protection laws than your country of residence.
11. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page, updating the effective date, and sending a notification through the Platform or via email.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Fairchild Automotive Solutions LLC
Email: info@fixedopshq.com