Custom Coaching
Software runs the cadence. People change the number.
A scoreboard tells your team where they stand. It does not teach a service advisor how to present a recommendation, or a manager how to run a huddle that changes what happens next. That part is John Fairchild, in your store.
Every engagement is scoped and quoted to your operation.
45+ years on the dealer side of the drive.
Fairchild Automotive Solutions has spent more than four decades in dealership fixed operations, and has taught the 4 Disciplines of Execution to service departments for over fifteen years. FixedOps HQ exists because those playbooks worked and the spreadsheets carrying them did not.
Coaching is where that started, and it is still the part software cannot do on its own.
The Engagement
What working together looks like.
On site, in your department
Department walkthroughs and training delivered in the store, with your advisors and your technicians, on your drive. Not a webinar and not a slide deck sent afterwards.
Monthly action plans and accountability
Each visit ends with a specific set of commitments and the person who owns each one. The platform carries them between visits, so the next conversation starts from what happened instead of what everyone remembers.
Advisor coaching and role-play
The write-up conversation is a skill, and it is the one that decides your close ratio. Advisors practice it with someone who has run the drive, not read about it.
A playbook built for your store
Your process, your brands, your market, written down so it survives a manager leaving. The playbooks behind this platform came from exactly this work.
How It Works
How an engagement runs.
A straight conversation first
No obligationTell John what is actually happening in your department. If coaching is not what you need, he will say that rather than sell you an engagement.
He walks your department
On siteYour drive, your advisors, your technicians, your process. What comes out of it is what he saw in your store, not a standard assessment with your name at the top.
An action plan with names on it
Specific commitments, each one owned by a specific person. Not a list of recommendations that everyone agrees with and nobody executes.
The platform holds you to it between visits
Every dayThe commitments live on the same scoreboard your managers already read every morning. This is the part that normally goes missing, and it is why most consulting stops working the week after the consultant leaves.
The next visit starts from the record
What happened, what did not, and why, from the numbers rather than from everyone's memory of the last eight weeks.
Why It Works Better Here
Most consulting dies the week after the visit.
A consultant comes in, finds real problems, leaves a plan, and drives away. Three weeks later the store is back to what it did before, because nothing was measuring whether the plan happened.
Here the commitments land on the same scoreboard your managers look at every morning. The next visit starts from the record, not from everyone's memory of it.
Talk to John about your department.
Tell him what is happening in your shop and he will tell you straight whether coaching is what you need.