Warranty Reimbursement
A warranty rate submission is built out of your customer pay pricing. Every discount your advisors write between now and your next filing lowers the number a manufacturer will approve. We file the submission, and we run the daily discipline that decides how high the next one can go.
No obligation. We will show you the rate you can defend today, and what is capping it.
The Problem
Most rate submissions work the same way. Someone pulls your repair orders, builds a packet, gets you a bump, sends an invoice and leaves. The rate holds. Your pricing drifts. Advisors discount through the year because nobody is watching the number daily, and by the time you refile, the rate you can defend is lower than it should have been.
Nobody is doing anything wrong. There is just no system connecting what happens on the drive on a Tuesday in March to the number you submit in October.
The Submission
Maintenance and menu work is priced competitively and understates your rate. Warranty and internal work is not customer pay at all. Discounted and comeback labor is not a real data point. We select the sample that proves your true door rate, and we record why every excluded RO was dropped, so you can review it before it becomes a legal document.
Eligibility is not one generic checklist. Manufacturers differ on which repair labor counts toward your rate and on which of their brands a filing has to prove it against, and we hold those differences per manufacturer rather than applying one list to everyone. Where a state exclusion conflicts with an OEM allowance, the state rule wins, because that is the defensible choice.
The listing you review on screen and the workbook the manufacturer gets are generated from the same source. There is no version of this where you check one set of rows and submit another.
If the repair order file you send does not cover the whole audit window, we do not hand you a row count and call it done. We tell you which repair orders are missing and the range to go pull, because a sample with holes in it is what turns into a problem later.
What Happens Next
The engagement does not end when the letter goes out. That is the whole point.
Every store in a warranty engagement runs on the full FixedOps HQ platform while we work, at no monthly cost. Daily scoreboard by advisor and technician, gross profit pace against goal, commodities, maintenance menus, and competitive pricing from your own market.
The scoreboard is what keeps customer pay pricing from drifting through the year, and customer pay pricing is what the next filing is built from. One is how you file higher. The other is how you keep filing higher.
Start Here
Before you commit to anything, find out whether there is money on the table at all. If there is not, we will tell you that.
What we need
What you get back
No obligation, and no cost. You keep the analysis either way.
Your State
What you can claim, and what evidence you need to claim it, is set by your state's statute and your manufacturer's rules. These are the states we file in today, each with a retail-rate statute we have verified against the authoritative source.
Highlighted states have a full write-up of their statute. Not listed at all? Tell us your state on the analysis call. A filing can still proceed under the manufacturer's own warranty policy, and we will tell you plainly which situation you are in rather than cite a statute that does not apply to you.
Send us your repair order data and we will show you the rate you can defend today, and what is capping it.
No obligation. Every engagement is set up personally by John.