Scoreboard Essentials
Not at the end of the month, when the month is already decided. Every advisor and every technician, green or not green, with the pace to goal and what today has to produce. It replaces the forty-tab Excel scoreboard along the way.
Included in Essential, $349 per store per month. Every tier above it contains this one.
The Problem
Service departments generate more reports than any other function in the store. By the time last month's gross lands, the month was decided in week two. Advisors did not know their pace until somebody told them. Technicians did not see flagged hours until Friday.
A scoreboard is not another report. It is the one number a person can act on before eight in the morning.
What It Tracks
Per advisor
Per technician
Gross profit
Set the monthly goal per store, advisor and technician. The board carries pace, variance and adjusted daily needed, so the question stops being whether the month is going well and becomes what has to happen before close today.
Advisors and technicians appear individually, not as a department average. A department average never had a conversation with anyone. A name next to a number does.
The advisor leaderboard, the technician leaderboard and the commodities report run as a live TV display. Rank is the headline, first place wears a crown, and everyone who has hit goal is listed in the Goal Club.
Parts gross, service gross and total gross for every store side by side, with pace and variance against the goal. It is the view a dealer group owner checks before anything else.
How It Works
On Dealertrack we pull your Service Writer Performance and RO Survey reports automatically every night. On Reynolds, CDK or Tekion you upload the same reports you already run. No DMS integration project either way.
One monthly gross profit goal per store, and per advisor and technician underneath it. Everything else on the board is measured against that number.
Every advisor and technician with pace, variance and adjusted daily needed. Month-to-date runs through the prior day, never a partial today, so nobody is reacting to a half-finished morning.
The leaderboards and the commodities report run live on a TV in the service drive. Rank is the headline, first place wears a crown, and anyone who has hit goal is in the Goal Club.
How We Show It
Behind pace shows red and shows the real number. There is no motivational framing that turns a shortfall into a stretch goal, because a board nobody believes is a board nobody looks at.
Month-to-date runs through the prior day, never a partial today. A half-finished Tuesday makes every number look worse than it is, and a scoreboard that panics people at ten in the morning gets ignored by noon.
Send us a month of your reports and we will build the board your managers would huddle around tomorrow morning.