Parts Scoreboard
Open it and know inside a minute whether the month is on track: the main goal, one KPI with what each remaining day has to produce, whether you are ahead of last year, and every parts advisor by name.
Included in Essential, $349 per store per month. Every tier above it contains this one.
The Problem
The parts row on a service scoreboard is parts gross on repair orders. It leaves out retail, wholesale and everything else the parts department sells, so it never ties to the parts manager's own numbers.
Parts managers end up building their own dashboards by hand. The Parts Scoreboard gives them one, laid out the same way as the service scoreboard and built around the decisions they make each day.
What It Tracks
Main goal and KPI
Sales by channel
Habits and people
Net-to-Gross is the main goal. Pick one KPI for the month and the scoreboard carries month to date, the goal, last month and the same month last year, with what each remaining working day has to produce.
Customer pay, warranty and internal RO parts, retail and wholesale, each with sales, pace, gross, GP % and share of the department. You see which channel is carrying sales and which is carrying margin.
Parts advisors ranked by margin, with GP % by channel once the split is in. A seller who ranks last because most of their sales are wholesale is flagged as a mix question before it becomes a pricing conversation.
Parts margin grouped by the advisor named on the repair order, so you can see where parts margin is being given away on the service drive.
Choose two habits for the month, such as daily cycle counts, lost sales entered or special orders contacted, and the scoreboard shows each working day as done, missed or not entered.
The parts slide shows the main goal, gross, the KPI, the two daily habits and the parts advisors. When the month is behind pace it says what is needed per day and how many days are left.
How It Works
Every figure on the scoreboard can be entered by hand. On Tekion, uploading the Detailed Sales Report fills the daily numbers, the channel split and the parts advisor table for you. CDK stores upload a saved parts sales report that fills the same figures.
The gross goal, the one KPI and the two daily habits are set on Team, Goals. Net-to-Gross comes off the parts statement and is typed once a month. Goals carry into the next month.
Today's numbers, the main goal and the KPI with what each remaining day has to produce, then sales by channel, the daily habits and the parts advisors.
The parts slide runs on the store's TV beside the service slides, or on its own parts-only screen at the parts counter.
How We Show It
Every number nobody has entered says “not entered” and why. A day with no answer on a daily habit is not counted as a miss, and nothing on the scoreboard shows a zero it did not measure.
An upload whose lines do not add up to the report's own totals is refused and nothing is saved. A scoreboard that looks plausible and is wrong is worse than no scoreboard.
Send us a month of your parts sales and we will build the scoreboard your parts advisors would look at tomorrow morning.