New Hampshire
State law says a manufacturer may never pay you less for warranty work than you charge your own retail customers for work of the same kind. That is a floor, not a target. Most New Hampshire stores are still settling every warranty repair order at a number nobody has revisited in years.
N.H. RSA 357-C:5 · Warranty obligations; retail rate for parts and labor
What you are owed
Retail rate
In no event may a manufacturer pay less for warranty work than you charge retail customers for non-warranty work of like kind. Parts are owed at the retail rate you customarily charge.
The manufacturer's clock
30 days
A claim not specifically disapproved in writing within 30 days is deemed approved, and approved claims must be paid within 30 days of approval.
How often you may declare
Once a year
A dealer may declare an average parts markup or average labor rate no more than once per calendar year. A declaration that does not hold costs you the year.
Recovering the cost
Prohibited
The manufacturer may not otherwise recover what it costs to reimburse you at retail. No surcharge, no price increase aimed at clawing it back.
Why It Is Not A Form
New Hampshire puts the burden of establishing a retail markup on the dealer. You prove it out of your own customer-paid repair orders, under rules that decide which of that work counts. Labor and parts are not handled the same way in the statute, and treating them as one filing is where many submissions start to come apart.
The statute removes a substantial list of categories from the parts calculation, several of them routine items on any service menu. Some of the wording reads plainly. Some of it turns on how a line was written up. Leave the wrong work in and your own average works against you.
New Hampshire spells out a detailed declaration process for parts markup and protects labor through a like-kind floor and reasonable time allowances. A submission that assumes the two run identically hands the manufacturer an easy objection.
The statute lets the dealer and manufacturer try to agree a written markup before the dealer declares one. A store that walks into that conversation without a number it can defend tends to agree to less than it is owed.
You get a single declaration per calendar year, and the manufacturer may verify once a year that your effective rate has not dropped. A rate you cannot support, or customer pricing that slips afterward, comes back on you.
The Part Most Dealers Miss
Most statutes describe a process. New Hampshire also states a result: in no event may a manufacturer pay its dealers less for warranty work than the dealer charges its retail customers for non-warranty work of like kind. If your warranty pay sits below what your retail customers are paying for the same kind of work, the law has already said that is not allowed.
And the manufacturer may not quietly recover that cost from you by another route. The entitlement is settled in the statute. What decides whether you collect it is whether the rate you put forward holds up when they read it.
We Do This For You
John Fairchild has run more than 400 warranty reimbursement filings himself. You do not pull the repair orders, decide what qualifies, or argue the categories. We build the submission, you review it before it goes anywhere, and it goes out under a rate we are prepared to defend.
Most filings come back in 45 to 60 days. That depends heavily on the manufacturer, and on whether they ask for additional repair orders before they answer, which every statute allows them to do.
And because your rate is proven out of your own customer-pay pricing, we do not stop when the letter is sent. The platform runs the daily discipline that protects that pricing all year, which is what decides how high you can go the next time you are allowed to ask.
No cost, no obligation. We will tell you the rate you could defend today and whether filing is worth running at all.
Summary of N.H. RSA 357-C:5 as published by the State of New Hampshire, reviewed July 2026. Statutes change; we re-verify before every filing.